Tiffany & Co.
A house whose recognition is total and whose digital experience had to earn the same standing as the store on Fifth Avenue.
Brand & Strategy, Creative Production
The Challenge
Recognition Without Reassurance
Nobody needed convincing of the name. They needed convincing that a significant purchase could be made properly without walking in.
The Strategy
Why We Went This Direction
We rebuilt the service, not the storefront.
Execution
What We Actually Did
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Considered Purchase Journey
Built for a decision made over weeks, not in a session.
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Provenance & Craft
The detail that justifies the purchase, presented properly rather than linked to.
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Client Service Layer
Access to a person built into the journey, with context carried across.
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Channel Continuity
One client conversation across web, boutique and CRM.
The Impact, Quantified
Performance You Can Measure
| Metric | Before | After |
|---|---|---|
| High-value online orders | Baseline | 3.5x |
| Appointment bookings | Baseline | 48% increase |
| Return visits before purchase | Baseline | 2.2x |
The Work, As It Happened
Execution You Can See
In Their Words
What clients say when we're not in the room.
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“Koncept rebuilt our entire online presence in under three months, and our online orders have nearly quadrupled since. They think like a partner, not a vendor.”
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“What stood out was how few people we had to talk to get things done. One team, one point of contact, and the work still felt senior at every step.”
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“We've worked with agencies twice their size that couldn't move this fast without breaking something. Koncept hasn't dropped a ball yet.”
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“Their strategy work alone justified the engagement. The creative and performance marketing that followed just compounded it.”
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“Time zones were never an issue. It genuinely felt like they were down the hall, even with a twelve-hour difference.”
Where Else We’ve Delivered
